Shipping Policy

At Twisted Herd Mercantile, we are committed to providing a shopping experience that is just as enjoyable online as it is in our store. Every order is carefully packed and shipped with attention to detail because we value each and every customer. Our goal is to get your order to you quickly, safely, and efficiently.

Processing Time

Orders are typically processed within 1–3 business days after they are placed. Processing times may be longer during sales, holidays, new product launches, or periods of high order volume.

Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Methods & Delivery Times

We offer the following shipping options:

• Standard Shipping: Estimated delivery within 5–7 business days

• Expedited Shipping: Estimated delivery within 1–3 business days

Delivery estimates begin after your order has been processed and shipped.

Shipping Carriers

Orders may be shipped through USPS, UPS, or DHL, depending on the destination, shipping method selected, package size, and carrier availability.

Shipping Destinations

We currently ship to:

• United States

• Canada

• Mexico

We hope to expand our shipping destinations in the future.

Shipping Rates

Shipping costs are calculated at checkout based on the destination, package size, and selected shipping method.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information. Please allow up to 24 hours for tracking information to update after receiving your shipment notification.

International Orders

Orders shipped to Canada and Mexico may be subject to customs fees, duties, taxes, or other import charges imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost collected at checkout.

Lost, Delayed, or Damaged Packages

Once an order has been shipped, delivery times are the responsibility of the shipping carrier. Twisted Herd Mercantile is not responsible for delays caused by weather, carrier disruptions, customs processing, or other circumstances beyond our control.

If your package is lost, damaged, or significantly delayed, please contact us and we will do our best to assist you in working with the carrier to resolve the issue.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Twisted Herd Mercantile is not responsible for orders shipped to incorrectly entered addresses. Additional shipping charges may apply if a package is returned and needs to be reshipped.

Questions?

If you have any questions regarding your order or shipping information, please contact us. We're always happy to help.