Shipping Information

At Twisted Herd Mercantile, we are grateful for every order and every customer who chooses to shop with us. We believe in serving our online customers with the same care, attention, and hospitality you would receive when visiting us in person. Each order is thoughtfully packed and shipped as quickly as possible so you can enjoy your purchase without the worry. From our small-town boutique to your doorstep, we're committed to making every shopping experience a great one.

Don't see the answer to your specific question below? Reach out to us and we'd be happy to help you!

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Getting your Order

How long does it take to process my order?
Orders are typically processed within 1–3 business days. During sales, holidays, or periods of high order volume, processing times may be slightly longer.

What shipping options do you offer?
We offer the following shipping methods:

  • Standard Shipping: Estimated delivery in 5–7 business days
  • Expedited Shipping: Estimated delivery in 1–3 business days

Orders are shipped via USPS, UPS, and DHL, depending on the destination, shipping method selected, and carrier availability.

Please note that shipping timeframes begin after your order has been processed.

Where do you ship?
At this time, we ship to:

  • United States
  • Canada
  • Mexico

We hope to expand to additional countries in the future.

Will I have to pay customs fees or import duties?
International orders shipped to Canada and Mexico may be subject to customs fees, duties, taxes, or other import charges imposed by the destination country. These fees are the responsibility of the customer and are not included in our shipping rates.

How much does shipping cost?
Shipping rates are calculated at checkout based on your location, package size, and selected shipping method.

How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package's journey.

Do you ship on weekends or holidays?
Orders are processed and shipped during normal business days. Orders placed on weekends or holidays will begin processing on the next business day.

What if my package is delayed, lost, or damaged?
Once a package has been shipped, delivery times are the responsibility of the carrier. If your package is lost, damaged, or significantly delayed, please contact us and we will do our best to assist you in working with USPS, UPS, or DHL to resolve the issue.

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